Need More Information? Review the Retest FAQs

Retesting Online via IICRC Exam Portal

How do I Retest online with the IICRC Online Exam Portal?

You can register by signing in to your online profile  HERE. For step by step instructors please watch this short VIDEO.

What do I need to Retest using the IICRC Online Exam Portal?

This requires a personal desktop or laptop computer with Windows or current Mac OS.

The device must be equipped with a camera, microphone, and stable internet connection.

PLEASE NOTE: Online exams cannot be completed using a tablet, iPad, Chromebook, or other smart devices.

When will I receive my credentials?

The IICRC Retest Team will email them to you within 2-4 business days.

How many attempts do I get?

If you did not receive a passing score of 75%, you are eligible for two Retests.

Your must register and complete your retest within 45 days of the exam scoring date.

What if I fail my first Retest?

If you did not receive a passing score of 75%, you will get one additional opportunity to Retest.

Your must register and complete your second retest within 45 days of your first Retest scoring date.

What if I fail my second Retest?

If you did not receive a passing score of 75%, you must re-enroll in the Certification and Retake the exam.

How much is the Retest fee?

The Retest fee is $80 (MRS is $200).

How long will it take to get my Retest results?

Please allow 4-5 business days for exam results to be processed.

Your examination results will be sent to the email provided on your IICRC Exam registration.

A passing score will result in official Certification documents arriving by mail within 2-3 weeks.

What if I have issues during examination?

Please contact the IICRC Exams Department: exams@iicrcnet.org.

Retesting with an Approved Instructor

How many attempts do I get to Retest with an Instructor?

If you did not receive a passing score of 75%, you are eligible for two Retests.

Your first Retest attempt must be taken within 45 days of the exam scoring date.

What if I fail my first Retest?

If you did not receive a passing score of 75%, you will get one additional opportunity to Retest.

Your second attempt to Retest must be within 45 days of your first Retest scoring date.

What if I fail my second Retest?

If you did not receive a passing score of 75%, you must re-enroll in the Certification and retake the exam.

How much is the Retest fee?

The retest fee is $80 (MRS is $200).

How long will it take to get my Retest results?

The retest exam is mailed to the IICRC Global Resource Center to score and then can take 4-6 weeks for results.